We want every customer to receive their order in perfect condition. If something goes wrong, here’s exactly how our refund process works.
Refund Eligibility
Refunds are issued only in cases where an order arrives damaged, defective, or incorrect. Because mad honey is a perishable, unprocessed food product, we’re unable to offer refunds simply due to a change of mind once an order has shipped.
Refund Window
You must contact us within 14 days of the delivery date to be eligible for a refund. Claims submitted after this window will be reviewed on a case-by-case basis but are not guaranteed.
How to Request a Refund
- Email Us with your order number
- Attach clear photos showing the issue (damage, defect, or incorrect item received)
- Our team will review your request, typically within a few business days
- If approved, we’ll confirm whether a refund or replacement is the best resolution for your situation
Refund Method
Approved refunds are issued to your original payment method (Cash App, Credit Card, or Google Pay). Please allow a few business days for the refund to reflect, depending on your payment provider’s processing time.
Non-Refundable Situations
- Orders affected by shipping delays outside our control (customs, weather, carrier delays)
- Jars that have already been opened or used, unless the issue is a manufacturing defect
- Requests submitted after the 14-day window without prior communication