Return And Refund Policy
Return & Refund Policy
At Everest Mad Honey, we want our customers to have a positive experience when purchasing from us. This Return and Refund Policy explains our rules regarding cancellations, returns, replacements, and refunds.
1. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at everestmadhoneyofficial@gmail.com.
Orders that have not yet been processed or shipped may be eligible for cancellation.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow our return procedure, where applicable.
2. Returns
Because our products are food products, we generally do not accept returns of opened, used, or consumed products for health and safety reasons.
If you receive a product that is damaged, incorrect, defective, or otherwise arrives in an unacceptable condition, please contact us within 7 days of delivery.
We may request photographs or other information to help us evaluate the issue.
3. Damaged or Incorrect Orders
If your order arrives damaged, or if you receive a product different from what you ordered, please contact us at everestmadhoneyofficial@gmail.com.
After reviewing the issue, we may offer an appropriate solution, which may include a replacement or refund.
Customers should provide clear photographs of the product and packaging when requested.
4. Refunds
If your refund is approved, the refund will generally be issued through the original payment method used for the purchase, where possible.
The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
We are not responsible for delays caused by third-party payment providers or financial institutions.
5. Non-Refundable Situations
Refunds may not be available for:
- Products that have been opened, used, or consumed, except where required by applicable law.
- Products damaged after delivery due to improper storage, handling, or use.
- Orders returned without prior approval.
- Delays caused by customs, import restrictions, weather, shipping carriers, or other circumstances outside our reasonable control.
- Incorrect shipping addresses provided by the customer.
This does not affect any consumer rights that cannot legally be excluded or limited under applicable law.
6. Shipping and Delivery Issues
Shipping and delivery times can vary depending on the destination, shipping carrier, customs procedures, and other factors.
If a package is delayed, lost, or held by customs, please contact us so we can assist where reasonably possible.
International customers are responsible for ensuring that the products can legally be imported into their country and for any applicable customs duties, taxes, or import charges.
7. How to Request a Refund or Replacement
To request a refund, replacement, or report a problem with your order, please email us at:
everestmadhoneyofficial@gmail.com
Please include:
- Your full name
- Order number
- Date of purchase
- Description of the issue
- Photographs of the product and packaging, if applicable
We will review your request and respond as soon as reasonably possible.
8. Policy Updates and Contact Information
Everest Mad Honey reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.
If you have questions about this policy, please contact us:
Email: everestmadhoneyofficial@gmail.com
Website: https://everestmadhoney.com/